Using Bright Pattern’s AI technology, your contact center can experience shorter wait times and faster customer service. Your inbound call center has the ability to change that and empower them to find the answers they need. Either way, they may be frustrated or feel helpless. When people call into inbound call centers, they usually have a question or a complaint. Your organization can harness its power and provide your customers with a smooth, enjoyable experience. Why meet expectations when you can exceed them?Īrtificial intelligence, or AI, used to be something from the movies. Use Bright Pattern to create a more holistic approach to servicing your customers, empowering your agents to ensure their customer interaction goes above and beyond. Cross-selling is when an agent is able to sell complementary services. Upselling occurs when your agent can sell customers additional or upgraded services to solve their problems. By integrating your Bright Pattern solution into your customer relationship management (CRM) system, you give your agents upselling and cross-selling opportunities. While improving personalization in your inbound contact center greatly improves your customer service, it also has an added bonus - it increases your ability to drive sales.
For example, w ith caller IDs, Bright Pattern’s CRM integrations can identify the caller and pull up information like activity history, phone numbers, and more.
#Inbound call center agent software#
Integrate with major third-party CRM vendors and CRM software offerings, like Salesforce, Microsoft Dynamics, and Oracle ServiceCloud, or integrate with your natively-built CRM software. Bright Pattern’s inbound call center software allows agents to get access to critical customer information during an interaction through CRM integrations. No matter what channel you are communicating on with your customer, Bright Pattern will ensure a successful customer journey.Ĭustomers expect personalization and want seamless customer service when they call into your contact center.
#Inbound call center agent full#
At any point during the conversation, the customer can be switched to another channel while the agent has full context of the conversation, keeping the exchange continuous. Bright Pattern contact center software allows your sales team, marketing team, or customer support team to connect with customers on any digital channel, whether it’s traditional channels like phone and email, or digital channels like SMS, live chat, and messenger apps. To get the most out of your inbound call center software, you need advanced omnichannel capabilities. This makes omnichannel capabilities essential. They’re also expecting to be able to use all communication channels available.
When your customers contact your inbound contact center, they’re expecting an experience that’s seamless, interactive, and efficient. Older customers may still want to use the phone, while your younger customers may prefer self-service bots. As technologies advance rapidly, so do your customers’ preferences.
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